{"id":108,"date":"2017-12-28T20:14:32","date_gmt":"2017-12-28T20:14:32","guid":{"rendered":"http:\/\/localhost\/infoconta\/informatica\/?page_id=108"},"modified":"2018-01-19T17:25:29","modified_gmt":"2018-01-19T17:25:29","slug":"help-desk","status":"publish","type":"page","link":"http:\/\/www.infoconta.com.br\/site\/help-desk\/","title":{"rendered":"Help desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"108\" class=\"elementor elementor-108 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-784ef90 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"784ef90\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-716816d\" data-id=\"716816d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52cbc3c elementor-widget elementor-widget-heading\" data-id=\"52cbc3c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Help desk<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d5afed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d5afed\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e79bd37\" data-id=\"e79bd37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa0450b elementor-widget elementor-widget-image\" data-id=\"aa0450b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"http:\/\/www.infoconta.com.br\/site\/wp-content\/uploads\/2018\/01\/helpdesk-1.png\" class=\"attachment-large size-large wp-image-346\" alt=\"\" srcset=\"http:\/\/www.infoconta.com.br\/site\/wp-content\/uploads\/2018\/01\/helpdesk-1.png 800w, http:\/\/www.infoconta.com.br\/site\/wp-content\/uploads\/2018\/01\/helpdesk-1-150x150.png 150w, http:\/\/www.infoconta.com.br\/site\/wp-content\/uploads\/2018\/01\/helpdesk-1-300x300.png 300w, http:\/\/www.infoconta.com.br\/site\/wp-content\/uploads\/2018\/01\/helpdesk-1-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e17bc6d\" data-id=\"e17bc6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98a8e23 elementor-widget elementor-widget-text-editor\" data-id=\"98a8e23\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h5 style=\"color: rgba(0, 0, 0, 0.75); margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px 0px 10px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.8em; font-family: 'Open Sans'; vertical-align: baseline; letter-spacing: 0.5px;\">O QUE \u00c9 E PARA QUE SERVE O HELP DESK?<\/h5><p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 'Open Sans', sans-serif; vertical-align: baseline; color: rgba(0, 0, 0, 0.5);\">Significa \u201csuporte\u201d ou \u201cservi\u00e7o de atendimento e apoio a usu\u00e1rios\u201d, e \u00e9 usado para esclarecer d\u00favidas, e solucionar problemas.\u00a0De modo geral, o Help Desk \u00e9 uma ferramenta que fornece suporte t\u00e9cnico \u00e0 empresa visando facilitar todo o processo de comunica\u00e7\u00e3o.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 'Open Sans', sans-serif; vertical-align: baseline; color: rgba(0, 0, 0, 0.5);\"><span style=\"font-size: 0.875rem;\">\u00c9 uma ferramenta que funciona em tempo integral, ou seja, 24 horas por dia. Mesmo quando n\u00e3o h\u00e1 um atendente online para responder \u00e0s solicita\u00e7\u00f5es do cliente, este pode facilmente criar um \u201cticket\u201d \/ \u201cchamado\u201d a qualquer hora do dia, inclusive fora do hor\u00e1rio comercial.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9775bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9775bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54f4326\" data-id=\"54f4326\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4373dc1 elementor-widget elementor-widget-heading\" data-id=\"4373dc1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10 Raz\u00f5es para usar o help desk <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c104419 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c104419\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be08f33\" data-id=\"be08f33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e74323 elementor-widget elementor-widget-text-editor\" data-id=\"8e74323\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5 style=\"color: rgba(0, 0, 0, 0.75); margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px 0px 10px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 16px; line-height: 1.8em; font-family: 'Open Sans'; vertical-align: baseline; letter-spacing: 0.5px;\"><\/h5>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 'Open Sans', sans-serif; vertical-align: baseline; color: rgba(0, 0, 0, 0.5);\">Do mesmo modo que acontece em outros setores de servi\u00e7os, o Help Desk tamb\u00e9m necessita ser gerido corretamente para que assim os resultados aconte\u00e7am conforme o esperado. Deste modo, a armazenagem de informa\u00e7\u00f5es \u00e9 crucial para a mensura\u00e7\u00e3o de todo o trabalho realizado. Deste modo, \u00e9 preciso que haja uma ferramenta apropriada para que seja poss\u00edvel identificar o que \u00e9 preciso solucionar, quais s\u00e3o os problemas que precisam ser resolvidos com mais urg\u00eancia e tamb\u00e9m para saber em que ponto est\u00e1 a satisfa\u00e7\u00e3o dos clientes em rela\u00e7\u00e3o ao servi\u00e7o oferecido pelo Help Desk. Sendo assim, se implantamos um software de Help Desk para que se facilite, como um todo, a administra\u00e7\u00e3o e o controle das informa\u00e7\u00f5es recebidas por este setor. Veja a seguir dez vantagens proporcionadas pelo uso do Help Desk.<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 'Open Sans', sans-serif; vertical-align: baseline; color: rgba(0, 0, 0, 0.5);\"><span style=\"margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;\">1. Ajuda na gera\u00e7\u00e3o de uma base de dados contendo o hist\u00f3rico de todos os atendimentos, assim nenhuma informa\u00e7\u00e3o \u00e9 perdida;<\/span><\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">2. Controle facilitado do tempo de atendimento dos chamados (SLA).<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">3. F\u00e1cil acompanhamento da performance de cada atendimento;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">4. Confian\u00e7a e perfei\u00e7\u00e3o no cumprimento de tarefas, pois possibilita supervisionar as tarefas destinadas e controlar os prazos de execu\u00e7\u00e3o;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">5. Exatid\u00e3o no detalhamento dos tickets atrav\u00e9s da data, hora de abertura e tempo de solu\u00e7\u00e3o;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">6. Excelente forma de acompanhar o desempenho do setor em per\u00edodos espec\u00edficos;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">7. Possibilita adicionar notas e coment\u00e1rios em um ticket aberto a fim de realizar melhorias no atendimento dos clientes e\/ou usu\u00e1rios;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">8. Abrir chamados por tickets. Todo atendimento tem um n\u00famero pr\u00f3prio de identifica\u00e7\u00e3o, deste modo qualquer atendente poder\u00e1 continuar o atendimento j\u00e1 que conseguir\u00e1 rapidamente ter acesso total ao hist\u00f3rico do chamado, assim como do cliente;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline;\">9. Praticidade em avaliar as informa\u00e7\u00f5es de desempenho da equipe para que sejam apresentados aos l\u00edderes da empresa;<\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 'Open Sans', sans-serif; vertical-align: baseline; color: rgba(0, 0, 0, 0.5);\"><span style=\"margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;\">10. Facilita o fluxo das informa\u00e7\u00f5es, evita repeti\u00e7\u00e3o em atendimentos, solu\u00e7\u00f5es atrasadas, informa\u00e7\u00f5es confusas ou contradit\u00f3rias, falta de resposta ao cliente\/usu\u00e1rio, entre outras quest\u00f5es.<\/span><\/p>\n<p style=\"margin-right: 0px; margin-bottom: 1.6em; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 'Open Sans', sans-serif; vertical-align: baseline; color: rgba(0, 0, 0, 0.5);\"><span style=\"margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a33deb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a33deb2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b97af11\" data-id=\"b97af11\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-64e5201 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64e5201\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a374a3c\" data-id=\"a374a3c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49aac56 elementor-button-info elementor-widget elementor-widget-button\" data-id=\"49aac56\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"http:\/\/www.infoconta.com.br\/helpdesk\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-support\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Help desk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d7bddd4\" data-id=\"d7bddd4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a74b147 elementor-widget elementor-widget-text-editor\" data-id=\"a74b147\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Clique e abra um chamado para\u00a0 que nossa equipe possa te\u00a0 ajudar<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help desk O QUE \u00c9 E PARA QUE SERVE O HELP DESK? Significa \u201csuporte\u201d ou \u201cservi\u00e7o de atendimento e apoio a usu\u00e1rios\u201d, e \u00e9 usado para esclarecer d\u00favidas, e solucionar &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/pages\/108"}],"collection":[{"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":5,"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":806,"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/pages\/108\/revisions\/806"}],"wp:attachment":[{"href":"http:\/\/www.infoconta.com.br\/site\/wp-json\/wp\/v2\/media?parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}